Frequently Asked Questions
Everything you need to know about your home appliance orders.
What are your delivery options and timeframes?
We offer standard and express delivery across the country. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days for most major appliances.
Do you offer installation services for new appliances?
Yes, we provide professional installation services for washing machines, dishwashers, and integrated appliances. You can add this service to your cart during the checkout process.
What is your return policy if I am not satisfied?
We offer a 30-day return policy for unused appliances in their original packaging. Please contact our support team to initiate a return and receive a collection quote.
Do all appliances come with a manufacturer's warranty?
Absolutely. Every product sold at DB Domestic Appliances comes with a minimum 12-month manufacturer warranty. Many brands offer extended coverage which can be registered online after purchase.
Can you take away my old appliance when delivering a new one?
Yes, we offer a 'Recycle and Remove' service. For a small fee, our delivery team will disconnect your old unit and take it away for eco-friendly disposal.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and offer flexible financing options through Klarna and Clearpay to help spread the cost of your home upgrades.